The seller is Elico Essentials AB (reg. no. 559569-5874), referred to as us, our or we.
The buyer is referred to as customer, you or your.

When you buy products from Elico, you are protected as a customer by the consumer rights that apply by law. This includes the right to make a complaint about a product that turns out to have a defect or fault. Below are our terms for complaints and returns.

Have you received an item from us that has a fault, or do you want to make a complaint about a product you bought from us?

Please do not send the item back before you have contacted us by email. When you contact customer service we need your order number, the product concerned and a description of the fault. If you can, please attach a photo of the fault.

Contact customer service by email: support@elico.se

Defects or faults
A defect or fault is a deviation from what has been agreed between the customer and Elico, or from what can reasonably be expected given the product's description and characteristics. This includes faults that arise from normal use over time. The customer must notify us of the defect or fault as soon as possible after it is discovered, and no later than within a reasonable time.

Failure to complain
If the customer does not complain within a reasonable time after a defect or fault was discovered, or should have been discovered, the right to complain and the warranty may be lost. It is therefore important to tell us as soon as possible.

30-day satisfaction guarantee
If you are not happy, neither are we. If you bought our products directly from us, we will gladly give you a full refund if you are not satisfied.

We ask you to use the product for at least 30 days and to contact customer service at support@elico.se if you have problems or questions about how to use it best.

If you are still not satisfied, we will refund the full amount to the original payment method. The return is free for the customer; we send a prepaid return label. Contact customer service and we will guide you on how to send the products back, so that we can reuse, recycle or safely dispose of the returned items as appropriate. After all, we do our best to reduce waste.

For practical reasons we unfortunately cannot offer our 30-day money-back guarantee on product samples.

The statutory right of withdrawal (14 days) is covered in our terms of sale.

If you have questions about complaints and warranty, please email us: support@elico.se